dish network customer service billing
Why is it that dish network will allow a person who is behind on payment to add programming but not remove it?
We have been trying for two months now to remove our premium packages, due to an unexpected illness. When I contacted Dish Network they told me that only people without past due payments may remove programs. I logged on to the web site and found that without any problems I was allowed to add programming. I would think that they would want to keep customers by giving them the option of removing programming when finances get tight. We have been paying what we can every week to catch up, but as long as we are being billed for services we no longer want, we will have a hard time catching up. As of today they have stopped our service, even though we made a payment yesterday. I just wanted to know if this situation has happened to anyone else and if someone knows a solution. I understand they are a money making company, but how can they make money when they choose to let people who wish to stay customers go, by not allowing them the cahnce to catch up.
Per contract with Dish Network, the base package is all you are under contract for. The packages start as low as 19.99 per month. Read your contract, then call 1-800-333-3474 and ask to speak to a supervisor. Dish Network cannot make you keep high dollar programming if that is not what the contract you signed states. The standard agreement from Dish Network does not state you must keep anything except minimum programming during the term of your contract. It will cost you more to cancel the contract than to keep it with minimum programming.